WHAT IS SHOPBLUEPHEASANT.COM?
The Irwin Ribera website is now shopbluepheasant.com. We have updated the FAQ, Shipping, Returns, Return Authorization, Contact and Accessibility Statement sections of our website to reflect this. Watch for more details coming soon about this exciting change!
PLACING AN ORDER
Customers can purchase products online by creating an account or using a guest checkout. We require full payment for the order, plus taxes and shipping costs (if applicable), prior to shipment.
If you have any questions about a product or the checkout process, you can contact us at 866-341-2348 or email@example.com.
CANCELING AN ORDER
Generally, orders take about 24 hours to process. At the time that an order is placed, you will receive an official sales order confirmation. Notify customer service immediately if you wish to cancel an order. Please email cancellation requests to firstname.lastname@example.org. For immediate assistance, our hours of operation are from Monday to Friday, 8:30 AM PST to 5:30 PM PST.
If your order has not been shipped, we can cancel your order and refund your payment. If your order has already been shipped, you must return the purchased items before we can process a refund. All returns require a Return Merchandise Authorization (RMA) form.
For RMA requests, please see the Returns page for more information.
WHERE DO YOU SHIP?
We ship anywhere in the United States, including Alaska and Hawaii. At this time, we are not able to support international shipments or shipments to U.S. territories. Please see Shipping Information page for details on rates and policies.
You will receive tracking information via email once your order has shipped.
We have made every effort to display as accurately as possible the colors and images of our products that appear on our website. We cannot guarantee that your computer monitor's display of any color will be accurate.
We ship items that conform to the samples we display on our website; however, variations are a normal part of the production process. Our products will be free from defects in material and workmanship that materially impair the use of the product.