FAQS
UPDATE ON TARIFFS
Oscar and I wanted to reach out and update you on our thoughts as we begin to absorb the news and impact of the recent tariff announcements so you can continue to plan and run your business in the near term. As I’m sure you can imagine, these new fees will require price adjustments not only from us but also across the entire home furnishings industry and beyond.
First, we want to highlight that we believe that it is important to be thoughtful, measured and fair in our approach. As such, we do not currently plan on making any additional tariff related pricing changes until at least June 1st. When pricing changes are made, we will be transparent in our communication and approach. And should tariff policy change or revert to pre-tariff levels, we will change or revert pricing to pre-tariff levels.
Second, it’s important to note that as a company, we do support and believe in manufacturing in the United States. All of our upholstery is crafted locally, not overseas or in Mexico. We believe this is important in providing local opportunity and jobs in our community. Regardless, most of our products, as well as materials used for local production (fabrics, wood, down, etc.), are imported. This is not due to us searching for cheap labor or to move production out of the US to overseas. We craft our pieces overseas because this is where the materials we use are available, where the expert artisans who work with those materials live and where these products have historically been made (even before Ardmore Home Design existed). Examples include items crafted from banana bark, marble and stone, rattan and other woven fibers, coco beads, inlaid shell and bone, leather wrapping, tikra glass, cast resin, earthenware ceramics, brass casting, teak, and the list goes on.
Third, we are well prepared to manage through this situation. We continue to be family-owned with a long-term focus. We manage our financial resources conservatively, continue to invest in having on-hand inventory, employ one of the best teams in the industry and believe that we will continue to offer a high level of value in our pieces even with price changes. And as we did during Covid, our commitment is to keep bringing you excitement with inspiring new materials, textures, colors and shapes through our seasonal product introduction. Oscar is incredibly excited to share what he’s designed for the summer and fall introductions, as well as the early 2026 collections that are currently being finalized.
We will continue to fully monitor and evaluate the evolving tariff situation as it unfolds. As mentioned, we will be measured in our response, focusing on stability and our ability to be a valued and reliable partner with you. This long-term approach will guide our decision making as we lead Ardmore Home Design brands into the future.
As always, we appreciate your support, trust and partnership. Please don’t hesitate to reach out with any questions.
All the best,
Chris and Oscar
WHAT IS SHOPBLUEPHEASANT.COM?
The Irwin Ribera website is now shopbluepheasant.com. We have updated the FAQ, Shipping, Returns, Return Authorization, Contact and Accessibility Statement sections of our website to reflect this. Watch for more details coming soon about this exciting change!
PLACING AN ORDER
Customers can purchase products online by creating an account or using a guest checkout. We require full payment for the order, plus taxes and shipping costs (if applicable), prior to shipment.
If you have any questions about a product or the checkout process, you can contact us at 866-341-2348 or info@shopbluepheasant.com.
CANCELING AN ORDER
Generally, orders take about 24 hours to process. At the time that an order is placed, you will receive an official sales order confirmation. Notify customer service immediately if you wish to cancel an order. Please email cancellation requests to info@shopbluepheasant.com. For immediate assistance, our hours of operation are from Monday to Friday, 8:30 AM PST to 5:30 PM PST.
If your order has not been shipped, we can cancel your order and refund your payment. If your order has already been shipped, you must return the purchased items before we can process a refund. All returns require a Return Merchandise Authorization (RMA) form.
For RMA requests, please see the Returns page for more information.
WHERE DO YOU SHIP?
We ship anywhere in the United States, including Alaska and Hawaii. At this time, we are not able to support international shipments or shipments to U.S. territories. Please see Shipping Information page for details on rates and policies.
SHIPPING NOTIFICATION
You will receive tracking information via email once your order has shipped.
PRODUCT VARIATIONS
We have made every effort to display as accurately as possible the colors and images of our products that appear on our website. We cannot guarantee that your computer monitor's display of any color will be accurate.
We ship items that conform to the samples we display on our website; however, variations are a normal part of the production process. Our products will be free from defects in material and workmanship that materially impair the use of the product.